What currency are your prices in?
Many items are listed as sold, do you have a mailing list?
Since many of our items, especially one-of-a-kind products sell out quickly, the best way to know about future shop updates is to join our mailing list. We only send occasional correspondence and will not share your information.
Where do you ship?
We are happy to ship worldwide.
When will my order ship?
Orders will ship within 3 business days unless otherwise noted. If your package is a gift and you would like to make arrangements to have it ship earlier, please send us an email at firstname.lastname@example.org and we will do our best to fulfill your request. Delivery times will vary by destination.
May I place a special order or reserve items from your next sale?
We are unable to accommodate most special orders. That said, if you are interested, please get in touch via email and we will do our very best to make it happen.
In fairness to everyone, we do not reserve items. If you would like to chat more about why this is, send us an email. In some circumstances we are able to place pre-orders.
Is there a way to find out more about Herriott Grace?
Who styles and photographs your items?
All of our product photos are shot in house by Nikole Herriott. If you are interested in learning more or inquiring about her freelance rates and availability, please drop us a line at email@example.com.
Who created your website?
The fine folks at Tung helped us to design and develop our site.
Are your products guaranteed?
Always, as long as they’ve been cared for it in a loving manner described in the literature provided with purchase. Please contact us for more information.
How do refunds, exchanges and returns work?
While we hope you love your new Herriott Grace piece, we are happy to chat about any issues concerning your satisfaction. We stand behind what we do and want you to love and use our products.
That said, if you are at all unhappy with your purchase, please get in touch via email to firstname.lastname@example.org within 24 hours of receiving your shipment, so that we can discuss a resolution together, whether it is issuing a credit note or an exchange. We only offer refunds in exceptional circumstances. (To be eligible for any of the above, all items must be returned in unused condition.)
Exchanges must be approved by Herriott Grace. Please email email@example.com if the item you received is defective or has been damaged during transit. Upon approval of your request, we will provide an Return Agreement Number (RA) as well as a return shipping label. Please follow the included directions carefully and before shipping ensure that ALL customs documentation is filled out correctly. The notes section must read, RETURN-CANADIAN GOODS RETURNING TO CANADA. Items not marked correctly will not be accepted and the return/exchange agreement will be voided. Please do not send our items back without our approval, and the RA forms we provide. Shipping costs, duties and taxes and all related fees are non-refundable, and we will subtract from the value of your exchange/return.
A note on Duties & Taxes
Since we are based in Canada, it is possible your country will charge duty, brokerage, fees, and taxes upon import. This is not a given, but it is possible. Sole responsibility of payment for these charges lies with the purchaser. Herriott Grace will not refund, reimburse, or pay any or all of these fees under any circumstances.
How often do you restock?
We restock monthly with the exception of our ongoing items, which are almost always available.
Where are you located, can we visit your studio?
We are located in Canada in both Toronto, Ontario and Victoria, British Columbia. You are welcome to visit our Toronto studio, please send us an email to arrange a time, we book by appointment only.
All sale items are final sale.